【實用社交app】Centreagent|最夯免費app-gigacircle

Centreagent is a multilingual, instant messaging mobile app (also available on the Web) which enables people (customers & prospective customers) to speak with a business or organization customercare agent(s)-------------------------------OR-------------------------------Cenreagent is a channel where businesses/organizations explain product options to customers, answer support related questions, meet customers challenging needs, transfer customer to a senior colleague if need be and build sustainable relationship and loyalty while they are engaged with customers.[Sophistication]Multi-Lingual:In order to allow businesses serve their customers better, Centreagent allow businesses to add to their account Front-End; as many languages they feel would be better to serve their customers (* Provided they have customercare agent(s) to respond in those languages). Multi-Channel:Customers can point to any registered business with the business's Centreagent Handle (which begins with an @ character) to speak with the business's customer care agent. Customers can also make use of the search tool to find a business Centreagent Handle. Multi-Session:Customercare agent(s):can attend to multiple customers concurrently.Transfer customercare to a senior customercare agent in situations where he/she can't handle the customer's request or complaints.The customer care agent and the senior customer care agent can both respond to customer thus resulting in a 3-in-1 conversation or even the customercare agent can learn quickly from how the senior customercare agent respond to a particular customer request/complaint incase another customer is having the same request/complaint. Multi-Agent:Businesses can resgister as many customercare agents and senior customercare agents they wish and those agents can login concurrently. Exclusivity:Centreagent respect the privacy of the businesses and organizations that make use of its service and for this reason each business has its own exclusive backend (a.k.a Centreagent) to administrate their individual account. The backend is in 3-Tiers Tier 1: The business administrator login to create, manage or block a customercare or senior customercare account. Tier 2: This is where the business's customercare agent login to attend to customer (or prospective customer). Tier 3: This is where the business's senior customercare agent login to attend to customers (or prospective customers)Despite the exclusivity of each business's backend, centreagent ensures that the each tier is optimized against key logger softwares.